AlphaFlow AI › Refund & Access Policy
Refund & Access Policy
How access is delivered, and the refund position — stated plainly and up front, because that is the only point at which it is fair.
Last updated: 12 September 2026
1. What you are paying for
A paid plan buys access to the AlphaFlow AI platform for the period you paid for. You are paying for access to a tool and to the analysis it produces — not for a trading result, a profit, or a given number of signals in any period.
The desk publishes only setups that pass its checks and stays quiet when none do. A quiet week is normal operation, not a failure of service, and is not grounds for a refund.
2. How and when access is delivered
Access is granted to the account you signed up with, once payment is confirmed. Card payments confirm immediately and access opens straight away. Mobile money, bank transfer and crypto confirm once the funds clear, which can take longer — access opens automatically at that point, and you do not need to pay again. Where a payment is arranged directly with the operator, activation is normally completed within 24 hours.
If your access has not been activated within that window, contact support and it will be resolved or refunded in full.
3. Refunds
Access to the platform is a digital service delivered immediately on activation. For that reason, payments are non-refundable, and by purchasing you acknowledge that you are giving up any cooling-off period that would otherwise apply.
This is stated here, and on the pricing section, before any payment is taken. If it is not acceptable to you, do not purchase.
4. The exceptions — where you WILL be refunded
The no-refund position covers a change of mind. It does not cover our failure to deliver. You will be refunded in full where:
- You paid and access was never activated.
- You were charged twice, or charged the wrong amount.
- You were charged after cancelling, or for a period after your access ended.
- The platform was unavailable for a sustained period covering a substantial part of your paid term.
5. Cancelling
You can stop using the platform at any time and ask for your account to be closed. Cancelling stops any future charge; it does not refund the current period, and your access continues until that period ends.
6. Chargebacks
If something has gone wrong, contact support first — genuine billing errors are corrected quickly and without argument. Raising a chargeback before contacting us may result in access being suspended while it is investigated.
7. Contact
Billing and access questions: email support@alphaflowai.app. Include the email address on your account so the payment can be located.
Questions about this document:
support@alphaflowai.app.
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Trading carries a high risk of loss. AlphaFlow AI publishes analysis only — it is not financial advice, it does not place trades, and no result is guaranteed.